- Simultaneous application results within 85 days from the date the application is received
- Assessment tax bills issued before January 1 (first term) and July 1 (second term)
- A response to a complaint is given within one working day for a complete complaint
- Monitoring of jpsppa concessionaires performing duties as agreed in the contract as follows:
- Domestic Waste Collection
- residential three times a week
- commercial daily
- Lawn mowing once a month
- Gutter cleaning once a month
- Bulk garbage collection once a week
- Domestic Waste Collection
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Minor infrastructure damage repair works are carried out within one month from the date the complaint is received
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Risk-free license application decision 1 working day
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Decision / approval for additional building application through guidebook / equivalent plan immediately
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Changing / updating the owner's name or address within three working days
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Landscape plan application results within 14 working days
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Ensuring that all servers operate 24 hours x 7 days with system downtime of no more than 3 hours
